Frequently Asked Questions

The customer must produce a credit card at the time of pickup. Debit cards and LOA's are not permitted. The credit card holder must be present when the vehicle is collected. Visa debit cars are accepted at major locations, please call the car rental company to find out more details about visa debit cards.
If you have held a valid, unrestricted driver's license, for a minimum of 12 months and it is in English you will not require an international permit.
You should be at least 21 years old to hire a car. An extra age-surchage would be applied if your age is 21-24. Please note that not all the cars are available to young drivers.
For the most part the quotes are comprehensive for Airport Recovery Fees, Goods and Services taxes, and third party insurance. You would need to pay for any optional extras ordered at the time of pickup i.e. child seats, excess reduction, GPS.
You can hire GPS using our website or at the time of pickup. GPS are subject to availability and can not be guaranteed. GPS prices are not included in your quote.
Please use our search box and add child seats in your car rental search. Child seat prices are not included in your quote (unless shown in price breakdown).
Some car rental companies might charge for extra drivers but other might add them for free, Please read full terms and conditions for your booking.
You could modify the booking by using the link provided in the confirmation email.
You can cancel  the booking by using the link provided in the confirmation email. We do not charge any cancellation fees.
Most of our vehicles and 4WDs have only got maximum of 5 seats. You would need to rent an 8 seater van for more than five persons or you might find a 7 seater 4WD with few car rental companies.
Only few of the major car rental companies offer 7 seater 4WDs, You might find a 7 seater 4WD available depending on your pickup location. If you are unable to find a 7 seat four wheel drive then you might need to rent an 8 seater people mover van.
We are sorry, none of major car rental companies would provide a guarantee for a specific vehicle model or make. You might get a similar vehicles from the same category that you have booked in.
Yes, car rental companies provide some form of road side assistance but it really depends on type & location of a breakdown. Please ask the counter staff for more details.